You may return most new, unopened items within 30 days of delivery for a
full refund. We'll also issue store credit for return shipping costs if the
return is a result of our error (you received an incorrect or defective item,
You should expect to receive your refund within four weeks of giving your
package to the return shipper, however, in many cases you will receive a refund
more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes
your bank to process our refund request (5 to 10 business days).
product is used or abused, or the return parcel is damaged or incomplete, we
reserve the right to charge restocking fees or even refuse the return package.
If you need to return an item, first please let us know about the problem. We
will then email you the return address and RMA number.
The shipping charge is flat $5 to anywhere in the USA. Depending on your
location and the product, we will choose among UPS, USPS and FEDEX. Currently we
do not ship internationally. The transit time plus order processing time is 3 to
7 business days.